Shipping policy

SHIPPING POLICY

Shipping from Greece

All Statues Workshop orders are dispatched from our warehouse in Chania, Greece.

Shipping destinations

We currently deliver to the United Kingdom, United States, Canada, Australia and all 27 European Union member states, including Greece.

Free shipping

We offer free standard shipping on all orders to these destinations, with no minimum purchase amount or weight-based shipping charge. The shipping charge at checkout is €0.

Order processing and delivery

Orders are normally prepared for dispatch within 3 to 10 business days.

Estimated delivery times after dispatch:
• Greece: 3-5 business days.
• Other European Union countries: 7-14 business days.
• United Kingdom: 2-10 business days.
• United States: 7-14 business days.
• Canada: 7-21 business days.
• Australia: 7-21 business days.

Processing time is separate from transit time. Any additional preparation time for a made-to-order or personalised item will be communicated before purchase.

Dispatch and tracking

You will receive a dispatch notification when your order has been shipped. Where tracking is available, the notification will include tracking details.

Customs and import charges

All orders are shipped from Greece.

For deliveries to the United States, applicable import duties and taxes are prepaid by us and will not be charged to the customer upon delivery.

For deliveries to other countries outside the European Union, any applicable import duties, taxes and customs clearance fees are the customer’s responsibility. These charges are not included in our free shipping offer.

Shipping addresses

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at info@emencraft.com. Address changes may not be possible after dispatch.

Delayed, missing or damaged deliveries

If your order is delayed, missing, damaged or incorrect, please contact info@emencraft.com with your order number. For damaged items, photographs of the item and packaging, where available, will help us investigate.

We will work with you and the carrier to resolve the issue and provide the remedy required by applicable law. Contacting us promptly helps our investigation but does not restrict your statutory rights.

Consumer rights

Nothing in this policy limits your statutory rights concerning delivery, cancellation, damaged goods or refunds.